Site Information

Shipping, Returns, and Company Policies

 

Privacy and Security

We take your privacy and security seriously. Through our webhosting service, visits to our site are analyzed and we receive statistical updates. However, this information does not include personal information or identifiers and we only see general numbers regarding visits, site activity, and so on. When you purchase products or sign up for our newsletter we do collect your name, email, address and other details so we may accurately process your order. This information is never shared with outside parties but we may use it occasionally to let you know about product updates, new products, or special promotions.

To complete your purchase, you will be asked to provide credit card and billing information. This information is encrypted with industry-standard, SSL (Secure Sockets Layer) technology to ensure your security. Beyond the current order, we do not have access to this information and it is used only for processing your order.

Shipping

We strive to keep shipping costs low and offer you multiple options for shipping your items. Typically, ordering more than one item at a time will reduce shipping charges. We also ship internationally whenever legally possible, however, the buyer assumes the risk of loss due to problems with Customs. During your order, you will be prompted to select a shipping choice and will be shown the price prior to completing your order.

Returns

We accept returns or exchanges within 30 days of purchase. Merchandise must be unused, in the original packing, and include the receipt. For exchanges, please include a note letting us know which item you’re exchanging. For returns, original costs will be refunded, not including shipping.

Guarantee

We stand behind every product we sell and select manufacturers with the highest ratings. If your products do not stand up as expected, we will gladly refund your money or replace the items. Additionally, many of our products carry additional manufacturers’ warranties – please see individual listings for more information.

Copyrighted and Trademarked Material

All photographs, videos, graphics, logos, and written materials are produced and owned by Maple Tapper and/or Clovers Home and Garden. This includes but is not limited to: blogs, articles, newsletters, brochures, printed books, ebooks, and website material. Current customers have permission to share these materials through social media but may not copy or reprint items for sale or other distribution methods (such as classroom material.)

Feel free to contact us at jim@mapletapper.com with questions regarding our company policies.